POS
Customer engagement

Attach customers by scanning loyalty cards

Ace avatar
Shared by Ace • September 03, 2026

POS on iOS and Android devices now lets you scan customer loyalty cards using the built-in camera. Simply tap Scan Card to attach a customer instantly, without searching by name or number.

The scanner works with both barcodes and QR codes linked to customer profiles, helping you capture loyalty data faster and deliver a smoother in-store experience.

Back Office
Staff management

Manage users faster with roles and bulk actions

Pete avatar
Shared by Pete • September 03, 2026

Permissions can now be managed faster and more consistently with User Roles. Assign predefined or custom roles to multiple staff at once, simplifying onboarding and ensuring standardised access across sites.

Bulk actions also let you update site access, resend invitations or remove users in one step, all from a redesigned user management screen.

POS
Customer engagement

Bring your customer display to life with video

Ace avatar
Shared by Ace • September 03, 2026

Your Customer Facing Display now supports video uploads on the idle screen. Showcase looping promotions or dynamic visuals to create a more engaging customer experience.

The app has also been rebuilt for smoother performance and greater reliability, so your displays always look polished and professional.

Payments
Reliability & performance

More reliable payments with cloud-connected terminals

Pete avatar
Shared by Pete • September 03, 2026

All new Lightspeed Payments terminals now connect to POS through the cloud by default. This reduces reliance on local networks, improving reliability when Wi-Fi is unstable.

Cloud communication also enables integrated payments over cellular connections, keeping checkouts running smoothly wherever your business operates.

Back Office
Navigation & efficiency

Find sites faster in Back Office

Pete avatar
Shared by Pete • September 03, 2026

Managing multiple sites is now simpler with a search bar in the Location Switcher. Quickly find sites by name without scrolling through long lists.

Search supports partial matches, special characters and works instantly as you type—on both desktop and mobile. This makes it easier for multi-site operators to save time and stay productive.

POS
Menu management

Mark modifiers unavailable directly from POS

Pete avatar
Shared by Pete • September 03, 2026

Staff can now mark modifiers as unavailable straight from the POS. If an add-on, side or extra runs out—like oat milk for coffees or a side of chips—disabling the modifier prevents staff from selling items your venue can't deliver.

These updates also extend to supported online ordering integrations, automatically hiding unavailable modifiers from menus so customers only order what's in stock.

Payments
Customer engagement

Brand your payment terminals with your logo

Ace avatar
Shared by Ace • September 03, 2026

Make your checkout more professional and on-brand. With terminal branding, you can replace the default idle screen on Lightspeed Payments terminals with your own logo.

It applies automatically to supported terminals, and you can update or remove your logo at any time.